Hosted Voice (VoIP)

Alternate Numbers
Use up to ten alternate phone numbers in addition to your main phone number. Assign one of four distinctive ring patterns for each alternate number. Each distinctive ring pattern has a distinctive call waiting tone.

Anonymous Call Rejection
Reject calls from anonymous parties. The user’s phone does not ring and there is no indication of the attempted call. Callers are notified that the called party is not accepting calls from restricted callers.

Busy Lamp Field
Plays the role of an attendant console on the phone of a user monitoring several lines on their phone. Typical application is for a receptionist.

Call Logs & Call Detail Records
Displays records of the user’s most recent incoming, missed, and outgoing calls and allows the user to click-to-dial any number on the logs.

Call Notify
When enabled, a user can define criteria for certain incoming calls to trigger an email notification to a user-specified address.

Call Park
Hold a call and retrieve it from another station within a group.

Call Pick Up
Enables a defined user to answer any ringing line within their pick-up group.

Call Recording
This feature offers policy-led recording and retention for 90 days of audio calls made within our Hosted Voice solution. Useful for organizations that need to retain records of their conversations for compliance, training, or other purposes.

Call Return
Call the last party that called you.

Call Transfer
Transfer a call to a specific destination. The transfer can be blind, with third-party consultation or with three-way consultation.

Call Waiting
Answer a call while already engaged in another call.

Calling Line ID/Blocking
Outgoing number and name can be revealed or blocked by the user.

Calling Party Category
Associate and identify a category with a calling party number, for example, Payphone, Hotel, or Hospital.

Consultation Hold
Put a caller on hold, call a third party, hang up, and resume the conversation with the caller.

Customer Originated Trace
Trace the last incoming call received by dialing a feature access code after the call or mid-call.

Directed Call Pick-up with Barge-In
Answer (with permission) or barge-in on a call directed to another phone in the user's group.

Distinctive Alert/Ringing
Set a distinct ring or call-waiting alert for calls that meet specific criteria.

Diversion Inhibitor
Prevents a transferred call from being redirected by the transferred-to party.

Do Not Disturb
Set status to unavailable; all incoming calls are treated as if the user is busy.

Extension Dialing
Call co-workers within the company, regardless of location, using only a 2- to 6-digit extension.

Fax Messaging
Incoming Fax messages use the employee number and are filed alongside voicemail.

Hoteling
A user can associate their service profile with devices other than their own.

Line Status Monitoring
Enables a user, for example, a receptionist, to monitor a set of users within a business group by graphically displaying each user’s status (busy, idle, do not disturb) and detailed call information. Part of Receptionist Seat.

Message Call Back/Auto Callback
Respond to voice messages and faxes by calling the caller/sender directly from the system, removing the inconvenience of searching for and dialing numbers.

Message Waiting Indicator
A stutter tone and a visual indicator signal the receipt of a new voicemail message or fax.

Priority Alert
Define criteria to have certain incoming calls trigger distinctive alerting.

Push to Talk
Point-to-point intercom functionality between two phones in the same group.

Secure Voice
Customer has the option to deploy voice devices with SRTP and SIPS to provide encryption for voice traffic.

Selective Call Acceptance
Accept only calls that meet user configurable criteria based on time of day, calling number, etc.

Selective Call Rejection
Block calls that meet user configurable criteria based on time of day, calling number, etc.

Speed Dial 100
Associate codes to frequently-dialed or hard-to-remember long strings of digits. Users can then use these codes instead of the full numbers to place calls.

Voice Messaging
Customize personal greetings. Users can listen to, forward, delete, and save each received voice message. During playback, users can fast forward, skip, rewind, or pause messages.

“0” Out Voicemail Option
Enables callers to exit voicemail by pressing “0”, and be redirected to an operator or other specified phone number.

Available with UCaaS services only.

Advanced Call Forwarding
Define your own call forwarding rules. You can forward all of your calls to another destination, or just forward calls when your line’s busy, or when you don’t answer. Or, you can define criteria for certain incoming calls to be redirected to specified destinations.

Find Me/Follow Me
A combination of Simultaneous and Sequential Ring, it allows users to define how incoming calls are routed or forwarded to individuals or groups of inbound callers, ensuring that you receive important calls whether you’re at your desk, on the road, or anywhere else.

Anywhere Portal
Get one-number calling from any device. Your calls appear to originate from your VoIP number and all of your calls are routed through your Hosted Voice interface. Make or take calls using your desk phone, conference room phone, computer softphone client, or smartphone. Move a call from one device to another without disconnecting the call.

Sequential Ring
Avoid missed calls by having up to five phone numbers ring in a specified sequence when incoming calls meet specific criteria.

Simultaneous Ring
Handle incoming calls more efficiently. Incoming calls ring up to ten phone numbers or extensions at the same time.

Teleworker Solution/Remote Office
Enables a remote location to use an IP phone without the aid of a dedicated voice gateway or Fusion connectivity. One phone per remote location.

Voice Communications Toolbar
Make and receive telephone calls and manage your most used calling features from within Microsoft Outlook, Internet Explorer and Firefox.

Voice Manager (Mobile & Desktop)
A simple-to-use Web application allows users to make and receive phone calls, change routing, and turn features on or off as needed, with a single click. You can access on your smartphone or PC.

Available with UCaaS services only.

Audio Conferencing
Host audio conferences using simple, intuitive desktop and mobile clients. Each user gets a conference code and leader PIN number for on-demand audio conferencing 24 hours a day, 7 days a week.

N-Way Calling
Add up to 13 participants to an active call.

Visual Voicemail
View, play and read your voicemail and fax messages directly in your inbox. Combines Voicemail to Email which allows you to receive voicemails and faxes as email attachments and Voicemail Transcription which sends your voicemails transcribed as emails to your inbox. Faxes are included as PDF attachments.

Available with UCaaS services only.

Management Portal
Administrators have control of all users across all office locations. No need to tie up your IT department or keep telephony specialists on staff. Administrators can chat with support; manage support tickets; port phone numbers from your previous provider; order new services and phones; access calling records; and pay your bill.

Account Codes
Assign certain calls to specified accounts for tracking purposes.

Receptionist
Give callers a personal, human touch every time they call. Enables a telephone attendant or receptionist to monitor phone status for selected employee phones and efficiently manage incoming calls.

Company Directory
List of company contacts directory (available on Poly phones).

E911 service
Local emergency operator assistance.

Music/Message on Hold
Play music or a recorded message when the call is on hold or parked.

Available with UCaaS services only.

Additional Voice Mailboxes
This independent voicemail package with a dedicated phone number can be used by one or many employees to check and receive voicemail messages in the office or on the road. The same mailbox also supports Fax messages for no additional charge.

Auto Attendant/Enhanced Auto Attendant
Automated receptionist that provides a personalized message to callers with options for connecting to the operator, dialing by name or extensions, or connecting up to six configurable extensions. Additionally, Auto Attendant may be configured to provide separate business and after-hours greetings. Enhanced Auto Attendant provides all the features of Auto Attendant, plus a holiday routing option and the ability to transfer to submenus.

Call Center
A complete, feature-rich Call Center Solution that offers automated, intelligent call distribution. It’s ideal wherever you need to manage heavy call volume including sales, customer support, and IT support.