Sales & Support Escalation Paths

Technical Support: 888-301-1721

Create Fusion Connect Support Ticket

Customer Support

For Billing Inquiries, or “Moves, Adds, and Changes” to your current services:
Create Customer Request Ticket

Fusion Connect: 888-301-1721

Order of escalation contacts:

  1. Terry King - Customer Care Team Lead
    Terry.King@Fusionconnect.com
    Office: 816-300-1433

  2. Tiffany Gillenwaters - Customer Care Manager
    Tiffany.Gillenwaters@fusionconnect.com
    Office: 470-805-3171

  3. Vicki Spehar - Vice President Customer Success
    vspehar@fusionconnect.com
    Office: 216-245-4131

Technical Support

Repair Team
Create Fusion Connect Support Ticket

Order of escalation contacts:

  1. Hosted Voice Team Lead
    Call: 703-376-2601

  2. Hosted Voice Manager
    Call: 703-376-2602

  3. Isac Giackero - Director of Customer Operations Hosted
    isac.giackero@fusionconnect.com
    Call: 703-376-2603

  4. Rod Brownridge - Senior Vice President Customer Support
    rod.brownridge@fusionconnect.com
    Call: 703-376-2604

Repair Team
Create Fusion Connect Support Ticket

Order of escalation contacts:

  1. Managed Services Team Lead
    Call: 703-376-2601

  2. Managed Services Manager
    Call: 703-376-2602

  3. Isac Giackero - Director of Customer Operations Hosted
    isac.giackero@fusionconnect.com
    Call: 703-376-2603

  4. Rod Brownridge - Senior Vice President Customer Support
    rod.brownridge@fusionconnect.com
    Call: 703-376-2604

Repair Team
Create Fusion Connect Support Ticket

Order of escalation contacts:

  1. Traditional Phone Lines (POTs) Team Lead
    Call: 703-376-2601

  2. Traditional Phone Lines (POTs) Manager
    Call: 703-376-2602

  3. Marc Knight – Director of Customer Operations
    Marc.Knight@fusionconnect.com
    Call: 703-376-2603

  4. Rod Brownridge - Senior Vice President Customer Support
    rod.brownridge@fusionconnect.com
    Call: 703-376-2604

Repair Team
Create Fusion Connect Support Ticket

Order of escalation contacts:

  1. Access Circuits/Data Team Lead
    Call: 703-376-2601

  2. Access Circuits/Manager
    Call: 703-376-2602

  3. Marc Knight – Director of Customer Operations
    Marc.Knight@fusionconnect.com
    Call: 703-376-2603

  4. Rod Brownridge - Senior Vice President Customer Support
    rod.brownridge@fusionconnect.com
    Call: 703-376-2604

Service Delivery Escalation Path

Order of escalation contacts:

  1. Please contact your Implementation Coordinator.

  2. Trish Devlin - Manager
    tdevlin@fusionconnect.com
    Office: 215-851-9025

    Shawn Baker - Manager
    shawn.barker@fusionconnect.com
    Office: 478-476-1179

  3. Robin Krind - Director of Implementation
    robin.krind@fusionconnect.com
    Office: 478-405-3818

  4. Tosha Cornali - Vice President Service Assurance
    tosha.cornali@fusionconnect.com
    Office: 478-405-3812

  5. Mark Jeary - Sr. Vice President of Service Delivery & Access Management
    Mark.Jeary@fusionconnect.com
    Mobile: 585-506-8463

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