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Posts about Digital Transformation
What is an MCP?
A Managed Connectivity Provider (MCP) is a specialist that provides managed services focused on...
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What is an MSP?
Managed Service Providers (MSPs) bring a number of advantages to mid-market and enterprise...
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Covid Accelerated the Technology Evolution at Work. What Happens Next?
In April 2020, right after the world had undergone an abrupt shift, Microsoft CEO Satya Nadella...
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How Restaurants and Retailers Can Close Their Biggest Security Gaps
A major technological transformation was already underway in the restaurant and retail industries...
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Our Clients Are at the Heart of All We Do
I really feel for businesses that must put up with service shenanigans once they sign on the dotted...
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Frictionless, but Not Human-less: Keeping Humanity at the Core of Your CX
How do you ensure your entire organization lives and breathes a human-centric customer experience,...
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Is POTS Dead?
There’s been a lot of talk lately about the urgent need to replace POTS services. Is it true? Is...
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Frictionless CX: 3 Reasons to Invest
Frictionless customer experience. We hear a lot about CX these days, no matter what industry you’re...
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How to Engage More Meaningfully with Customers
Much of a company’s success is measured by customer sentiment, which is born out of the customer...
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